Refund policy

Refund & Return Policy

Return Period

We offer a 30 day return period during which you may return your order without providing any reason.
The 30 days start from the day you receive your package. Please note that the return shipment must be sent back to us within these 30 days.

Return Conditions

  • Items must be unworn, unwashed, and in re-sellable condition with original tags attached.

  • Shipping costs are non-refundable.

  • We do not offer direct exchanges. If you wish to exchange an item, you can return your order for a refund or choose a gift card refund with a bonus.

Refund Options

1. Refund to Serra Gift Card (Fastest Option)

Get your refund faster and earn 15% extra value when you choose a Serra Clothing digital gift card.

  • Processed within 2–3 business days once your return has been received and approved.

  • You’ll receive your gift card details via email, valid for 12 months.

  • Perfect if you plan to shop with us again!

2. Refund to Original Payment Method

If you prefer a refund to your original payment method:

  • Your return will be processed within 10 working days of arriving at our warehouse.

  • Refunds typically appear in your account within 7–10 business days after processing.

  • You’ll receive an email confirmation once your refund is issued.

  • Please allow up to 3 additional days for the amount to appear in your account depending on your bank.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us.

Our team will assess your request and provide the best possible solution.

Items That Cannot Be Returned

The following items are not eligible for return:

  • Underwear garments (including socks).

  • Items marked as Final Sale.

  • Items returned after the 30 day window

  • Worn or damaged items not previously reported to customer support

Please note: Unauthorised returns that do not meet these conditions will be rejected and cannot be refunded.

Return Costs

Return shipping will be covered if product is deemed faulty.

Return Processing Time

Once you notify us of your return, we’ll begin preparing for it to ensure quick processing.

  • Returns are typically processed within 10 working days after arriving at our warehouse.

  • You can track your return using your shipment tracking number.

  • Once processed, you’ll receive a refund confirmation email.
    Please note: refunds may take up to 7 additional days to appear in your account.

Returns Address:

61 Melrose Avenue, Wimbledon Park,London, SW19 8BU